20% Off for Military and Medical Providers
FAQS
FAQS｜ACCOUNT & PERSONAL CENTER 🔐
Q1: How to register and log in a platform account?
The platform supports simple and fast account registration and login. You can complete identity verification and enter the personal center through official designated channels.
Q2: How to modify personal account information?
You can edit and modify personal nickname, receiving address and basic information in the personal center settings page, with real-time effective modification.
Q3: What should I do if I forget my account password?
You can retrieve and reset your password through the official verification channel on the login page. The operation process is safe, simple and fast.
Q4: Is personal account information protected safely?
We adopt strict data encryption protection technology for all account information to ensure that personal privacy data will not be leaked or misused.
Q5: Can I bind multiple receiving addresses?
Yes. The personal address book supports adding, editing and deleting multiple receiving addresses, which is convenient for switching different delivery information during shopping.
Q6: Will long-term unlogged accounts be cleared?
We will not actively clear valid user accounts. All account data will be retained stably for a long time to protect user rights and interests.
Q7: How to view historical consumption records?
All historical order records, consumption details and shopping records are completely retained in the personal center for users to query and sort out at any time.
Q8: Can I log in my account on multiple devices?
In order to ensure account security, the account supports standardized multi-device login management, with abnormal login risk monitoring function.